ITBasic
ITBasic is a total, managed IT solution for nonprofits of all sizes. ITBasic monitors and manages your IT environment remotely, backs up your data and keeps your operation running hassle-free.
Hardware, Software and a Help Desk
NPower NY will work with you to get discounted hardware and software so you can have an up-to-date, stable and reliable computer network. We then provide support during business hours via email, help-desk and on-site support as needed.
Remote Monitoring Prevents Problems
We monitor your computer systems throughout the day so that problems can be proactively handled and down-time due to technology related issues can be prevented.
If customers have a problem and need assistance, we can remotely assist through technologies that allow us to help the customer as if we were right there next to them. We ensure you have the latest in virus protection, patches and updates.
Back-ups in case of disaster
Most importantly, your data is backed up daily over-the-wire, so you can rest assured that your data is safe.
This service is perfect for organizations that are just getting started or that are looking for a strategy to replace older computers. If you would like more information about ITBasic, send us an email.
ITBasic Help Desk
Dear current ITBasic customers,
We have recently made changes to the way we log your Help Desk tickets in benefit to both you, the customer, and us, the service provider. The ability to enter Help Desk tickets through the web is temporarily unavailble because of this fact, and will be up as soon as possible so that we can maintain the same level of support we are known for.
For the time being, please call our Help Desk at: 347-415-8281 x4
The Help Desk is open Monday through Friday 9 AM to 5 PM. Requests to the help desk can be submitted online 24 hours a day.
Please note, the Help Desk is ONLY for ITBasic customers. We are unable to respond to non-ITBasic inquiries via the link or telephone line above. All other client inquiries should be directed to your NPower NY consultant or account manager.
Central to the design of ITBasic is its employment of graduates of our award winning workforce development program Technology Service Corps program (TSC). The concept of ITBasic originated from focus groups and feedback from numerous medium to small New York City nonprofits who want to access their technology the way they access their lights - "Turn it on and it works!" The power to achieve this simplicity of operation is anchored in a hub and spoke model. Technical and operational staff managing the service is concentrated at the hub (NPower NY Data Center) and cost efficiencies are achieved for all the nonprofit spokes. One of these spokes is NPower NY! Our internal IT infrastructure is run and managed on the ITBasic platform and we use the same helpdesk our clients reach out to.
It may sound simple, but NPower NY has managed to squeeze a lot into ITBasic. Common hardware and software problems experienced at nonprofits -- ranging from virus threats to faulty configuration of gateways and routers -- can be detected, monitored and in many instances resolved by NPower NY staff remotely. All valuable data is also backed up over the wire to the ITBasic Data Center. ITBasic also offers help desk support for basic training in productivity software and Internet use, remote file recovery and assistance with technology planning. It is like having an IT professional on staff for a fraction of the annual cost.
Chronicle of Philanthropy Article - Technology at Your Service
ITBasic is featured in the 2006 Technology Guide Edition of the Chronicle of Philanthropy.
A TECHNOLOGY-SUPPORT GROUP in New York trains disadvantaged workers to provide computer services to other charities, fulfilling a second mission of giving the workers job skills and paid employment... Read the full article. (Please note, due to some high resolution images this is a large PDF and may take a little longer to open.)
NPower NY Launches New Social Ad Campaign
NPower NY has launched an advertising campaign to introduce a new service to nonprofits that are located in New York City.
View the Ads:
- Worry (PDF)
- Changing Lives (PDF)
- Untying Knots (PDF)
ITBasic Wins Grand Prize in National Business Plan Competition
NPower NY was named one of four grand prize winners in the National Business Plan Competition for Nonprofit Organizations sponsored by Yale School of Management; The Goldman Sachs Foundation Partnership on Nonprofit Ventures. Nearly 500 nonprofit organizations from across the country entered business plans in this competition. Read more.
